Delivery Info

1. We only ship to Mainland UK.

 

2. Please allow 2-3 working days to receive your order.

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2. Orders above £250 qualify for FREE UK DELIVERY, or a flat fee of £14.99 for everything else.

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4. All of our deliveries are made using the London City Bond delivery service, which is a specialised wine courier service and required someone to receive, check and sign for the delivery. If you cannot be there all day, please request a delivery window.

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Once your order is made, you will shortly receive update notifications from our courier partners to the mobile phone and / or email address you left at checkout. These can take from a a couple of hours to next day, so don't worry if you don't receive one straight away. If you chose not to leave an email or number that's fine, but you won't receive any updates. Should you want to know where your delivery is, contact us on info@benedictbutterworth.com with your name and order number and we can update you on the tracking.​​​

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If a delivery is attempted but failed, a calling card will be left at the premises. It is the duty of the receiver to respond to this calling card to rearrange delivery with our courier partners. If a delivery is failed more than 3 times, this is often automatically sent back to the sender (us). If this happens we are more than happy to resend the items, however we will require a flat payment of £14.99 to cover the second lot of fees for postage and packaging. We don't make money on postage fees, so should you not wish to pay a second delivery fee, we will refund you, minus £14.99 to cover our initial shipping fees. 

 

We cannot guarantee next day delivery, due to the nature of shipping wine there can be breakages. In the event your parcel is delayed please feel free to contact us at info@benedictbutterworth.com with your order number, name and address and we'll look into it. 

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