Returns & Refunds
Events Policy.
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Due to the volatile costs of wine, shipping delays and taxes, quotes are valid and accurate for 45 days from the date provided.
Due to the large expenditure of purchasing the wines for the event, we cannot offer refunds.
We will however work with you in every way we can to accommodate a new date for your event if you cannot make the original, or another way for you to make use of your credit to be used by the end of the following quarter to that of the receipt of payment.
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Event consultancy fees may be re-issued.
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Unless stated, quotes do not include VAT.
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Bottle Shop Policy.
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Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it (empty bottles won't pass). If applicable, it must also be in the original packaging ie. wine glasses.
Additional non-returnable or refundable items:
- Gift cards.
- Downloadable software products.
To complete your return, we require a receipt or proof of purchase such as your order number or email confirmations.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@benedictbutterworth.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@benedictbutterworth.com and send your item to: Benedict Butterworth Ltd, 009 Netil House, 1 Westgate Street, London, E8 3RL. If you're local then please get in touch to organise a drop off in person.
Faulty wine
In the event of a faulty wine (corked etc) then we will be happy to replace this. Once you've noticed the fault, please pop the cork back in the wine and contact us at orders@benedictbutterworth.com to organise the return of the faulty wine to us. Once we have received and inspected the faulty wine we will get a new one out to you.
Please note that we cannot offer refunds for faulty wines, but are more than happy to exchange for another of the same, or offer credit to the same amount. To offer an exchange, we must first receive the faulty wine (bottle, with the liquid inside, not empty), and cannot offer exchange without this.
Shipping
To return your product, you should mail your product to:
FAO: Returns
Benedict Butterworth Ltd
Unit 47 Containerville, 1 Emma Street
London
E29FP
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Failed deliveries
If a delivery to the customer is attempted but failed, a calling card will be left at the premises. It is the duty of the receiver to respond to this calling card to rearrange delivery with our courier partners. If a delivery is failed more than 3 times, this is often automatically sent back to the sender (us). If this happens we are more than happy to resend the items, however we will require a flat payment of £10.99 to cover the second lot of fees for postage and packaging. We don't make money on postage fees, so should you not wish to pay a second delivery fee, we will refund you, minus £10.99 to cover our initial shipping fees.